Shipping policy
Shipping Policy
Last updated: October 1, 2026
Processing time
Made-to-order and personalized items require 1-3 business days for production and quality checks after we receive your completed personalization details and approved proof. Orders placed on weekends or U.S. holidays begin processing on the next business day. If you do not approve the digital proof, production will wait until approval is received.
U.S. shipping rates and delivery estimates
- Standard shipping: $8.00. Delivery normally takes 3-8 business days after processing. Free for U.S. orders of $70.00 or more after discounts.
- Express shipping: $15.00. Delivery normally takes 1-2 business days after processing, when available.
Delivery estimates do not include processing time and are not guaranteed by Pawpresence. Carrier delays, severe weather, and peak-season volume may add time.
Tracking
When your order ships, we email tracking information to the address used at checkout. Tracking can take up to 24-48 hours to update after a label is created.
Shipping address
Please review your shipping address carefully. We are not responsible for delivery delays or losses caused by an incorrect or incomplete address. If the address is wrong, contact us immediately at support@pawpresence.shop; changes may not be possible once production or shipping has started.
Lost or delayed packages
If tracking has not updated for 10 business days, contact support@pawpresence.shop. We will help open a carrier investigation and will replace or refund an order confirmed lost by the carrier.
International orders
International shipping is not currently offered. If this changes, duties, taxes, and import fees will be the customer's responsibility unless clearly stated at checkout.