Contact information

Contact Information

Last updated: October 1, 2026

Pawpresence is an online store offering personalized pet keepsakes and made-to-order gifts.

Customer support

Email: support@pawpresence.shop
Support hours: Monday-Friday, 9:00 AM-6:00 PM China Standard Time
Typical response time: 1-2 business days

Business location

Pawpresence
Rizhao, Shandong, China

Order help

Please include your order number and the email address used at checkout. For damaged or incorrect items, attach clear photos of the item and packaging. For personalization questions, include the pet name, date, and message exactly as they should appear.